Returns and Cancellation Policy
Last updated: August 5, 2022
- Returns request will be entertained within 48 hours of goods delivery. Only, in the case of manufacturing defects, replacement requests up to a period of 7 days will be entertained.
- In case of a return request is placed within 48 hours of goods delivery, where the buyer is not satisfied with the product quality, the goods can be returned back to BulkBuy by the buyer or through reverse shipment option of BulkBuy. Option of Money refund / credit note is available as per buyer’s choice in this case. For refunds, buyer needs to update his bank account details in the Bank Details section of the app. Any wrong information furnished or wrong account updated by the buyer and money refunded to wrong account will be treated as a proper refund and BulkBuy will not be liable to again refund the money.
- In case of manufacturing defects, goods can be replaced if request is placed within 7 days from the date of delivery. For defects, BulkBuy will send replacement with the next order. Only in case goods are not available for replacement, a credit note will be issued which can be used against the next order. Refunds will not be given in this case.
- Returns made for unnecessary reasons will affect customer’s ratings on BulkBuy. Delivery of the goods, ordered by a repeat customer, will depend on the sole discretion of BulkBuy based on the risk assessment or the past transaction history of the buyer.
Buyer ratings and future supply to the buyer remains unaffected in case of returns arising because of the following reasons:
- Manufacturing defects or damaged goods
- Goods received are different from the product description on the website
- Customer can call us on +91 8800453222 to register their return request. Our customer representative will ask the customer to send a digital photograph of the goods on +91 8800453222 or [email protected] to register their complaint. Our team will provide the customer with all the necessary help required with the return process.
- All refunds will be initiated to the same bank account through which payment for the order was made.
- In case of alternate payment options (Credit/Debit Card, UPI etc.), bank account details provided by customers will be used to refund money back. Bank account holder name should be same as the registered name of the customer/firm on the website.
- In case, part(s) of shipment are returned: Cost of the item and tax levied on the returned item will be refunded.
- Under all cases, reverse shipments costs are borne by the customer. BulkBuy reserves the right to waive of shipping in case of defectives or wrong items based on its discretion. BulkBuy may also waive the return courier charges base on its schemes from time to time.
- Items shipped in drop-shipment are not returnable / replaceable unless defective pieces; Returns for drop-shipment are accepted only at the sole discretion of BulkBuy. If returns are approved, the reverse logistics charges are to be borne by the Dropshipper.
- In case of returns from orders where BulkBuy has offered FREE shipping, BulkBuy reserves to charge for one side or to and from shipping and adjust it against the refund amount.
BulkBuy is a B2B wholesale platform and meant for business buyers only. We do not prefer any end buyers to buy from our platform. All above mentioned facility like exchange / returns / refunds are strictly for business buyers only.
RETURN AN ITEM:
To return an item ordered:
- Using App / Website: Customer can place return request in the order section of the app or website in the order history. This is the most preferred option and user needs to carefully select the reasons for return.
- Using Call: Customer can call our helpline number +91 8800453222 (Whatsapp also accepted) and register a request for return.
- Using Email: Customer can email us your return request on: [email protected]
Once a return request is received by BulkBuy; a customer service representative will share the return process over a call within 24-48 hours. They will also explain how to generate a return mailing label and prepare the return documentation, if required.
Customer will have to pay reverse shipment charges as per the slabs below:
- Rs. 70 fixed for upto 1 kg.
- Rs. 30 per kg for each additional kg.
Alternatively, the Customer can send the goods from any other reliable courier that will deliver to the BulkBuy office on the customer (sender)’s expense.
Our customer service representative will send the customer an e-mail or will inform them on phone explaining the complete return process, and the estimated date on which the return items will be picked up.
ABOUT RETURN DOCUMENTATION:
The courier representative will require the following return documentation, which includes:
- Return Label
- Declaration Form
- Invoice for the items bought
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our accounts and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the payment has been charged for, the said amount will be reversed back in your bank account / credit card / debit card etc. In the event that a non-delivery occurs on account of a mistake by the customer, i.e., wrong name or shipping address, any extra costs towards re-delivery shall be claimed from the customer by BulkBuy. Any orders placed for delivery to non-serviceable areas for our Logistics partners will attract additional charges over and above those appearing in normal shipping and will be charged extra. Delivery will be attempted on the best effort basis.
Customer can cancel the Order, if it has not been shipped by BulkBuy already.
- Any decision on returns of the product(s) sold by https://bulkbuy.online is at the sole discretion of BulkBuy and the decision of BulkBuy shall be final and binding.
- BulkBuy reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.
- The terms of returns are governed by BulkBuy.
- Due to Import and Export regulations and restrictions, BulkBuy is unable to extend its Returns Policy for any items delivered outside of India.